New Position Available: Customer Services Advisor
Job Title: Customer Services Advisor
Company: RidgeMonkey
Location: Remote
Salary: Negotiable
Start Date: As Soon As Possible
Must be a UK resident and have a full drivers license.
Role Overview
We’re looking for a friendly, reliable Customer Support Advisor to join the RidgeMonkey team. This role sits at the heart of our customer experience, supporting anglers and outdoor users by providing knowledgeable, efficient and brand-appropriate support across multiple channels.
Core Responsibilities:
- Handle customer enquiries via email, phone, live chat and social platforms
- Provide accurate, helpful product advice across the RidgeMonkey range
- Support customers with order tracking, returns, warranties and aftersales queries
- Resolve customer issues efficiently while maintaining a positive experience
- Maintain a consistent, friendly and professional brand tone in all communications
- Log, track and update customer interactions using internal systems
- Escalate technical or complex issues to the appropriate teams when required
Product & Brand Knowledge:
- Build strong knowledge of RidgeMonkey products, features and innovations
- Confidently support carp angling–related questions and product use
- Stay up to date with new product launches, updates and changes
Collaboration & Reporting:
- Work closely with warehouse, sales and marketing teams to resolve enquiries
- Identify recurring issues, customer feedback and emerging product trends
- Support the ongoing improvement of customer service processes
Skills & Experience:
- Previous customer service experience, ideally within e-commerce or retail
- Carp angling knowledge or a genuine interest in the sport is highly desirable
- Excellent written and verbal communication skills
- Strong problem-solving ability with attention to detail
- Comfortable working independently in a remote or hybrid environment
- Confident using email, CRM systems and basic IT tools
How to Apply: Please send your CV and a portfolio of your work to careers@ridgemonkey.co.uk / Subject: Customer Services Advisor
RidgeMonkey is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
About Us
RidgeMonkey is one of the leading brands in the angling market known for innovation and creativity. Our dynamic media team is at the forefront of producing compelling content from thrilling fishing adventures to product promotions that resonate with our audience. As a company we are passionate about pushing boundaries and making headway in the fishing and outdoor industry. Working with us means being part of a cool brand that thrives on creativity and collaboration.
If you’re ready to bring your skills to a company that values creativity, innovation and passion apply now and start your journey with RidgeMonkey.