RidgeMonkey Guarantee
Last updated 25/01/2022.
We are pleased to announce that we now offer a 24-month warranty on all our products
bought after 01/10/2021, except clothing and footwear which carries a 6-month warranty.
For products bought prior to 01/10/2021, we offer a 12-month warranty, and 3 months for
clothing and footwear items.
The warranty period begins from the date of purchase. The item must be purchased brand
new from an authorised RidgeMonkey stockist. Please note that the warranty applies to the
original purchaser and is not transferable. Any items purchased second-hand are therefore
excluded from this warranty.
This warranty covers products deemed defective due to manufacturing faults only.
Commercial use of RidgeMonkey products voids any warranty claim.
This warranty does not cover user damage to products. Examples of this include, but are not
limited to, rips, dents, scratches, and normal wear and tear. Any damage caused due to
misuse, alteration to the product, or user negligence is also not covered under this
warranty.
Any claims made after 24 months will not be considered, regardless of the number of times
the item has been used.
Your warranty claim is with the retailer of purchase, therefore your point of contact
throughout a warranty claim is with the retailer of purchase only. Your item must be
returned to the retailer you purchased from who will be able to begin the warranty process
on your behalf.
For more information on the warranty policy, please email info@ridgemonkey.co.uk, who
will be able to advise but not begin the warranty procedure for you.
Warranty claims can only be made using an original proof of purchase. We therefore
strongly recommend that you keep your proof of purchase for all products bought.
There may be applicable consumer rights within your country that are different to any/all of
the above. In all such cases RidgeMonkey will abide by the local governing laws. Your
statutory rights are not affected.